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FAQ

Frequently Asked Questions

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What is your refund policy?

Our products are great and we know it! You will totally love them, but in case you don't, we will gladly accept returns for any reason within 30 days of receipt of delivery. Just contact us and we'll take it from there.

What is your quality assurance guarantee?

We manufacture our products to the highest standards for quality. If you believe any Vice Merchants’ product is defective, please contact us with your concerns. We may request you to send pictures or ship us the product. If we determine that the product is defective, we will replace that product within 30 days of proof of purchase for an exchange with an identical or similar product. We will pay all shipping and handling fees. We appreciate your business.

What are your quality control efforts?

We take great care to produce a quality product and perform thorough quality control inspections at various crucial steps during the production process.

How accurately do you display the colors?

Our website displays the color of Vice Merchants’ products as accurately as possible. However, the actual color you see will depend on your monitor. We do not guarantee that your monitor’s display of any color will be accurate. Furthermore, we do not offer refunds or exchanges because of color discrepancies between your monitor’s display and our products.

Why do you need my e-mail address?

For each order with Vicemerchants.com, you will receive a confirmation email, a list of the items purchased, the shipping address, your method of payment, and a unique order identification number. Your full credit card information will never be included in any email. After we ship your items, we will send you a second email including the shipper’s tracking number.

Do you have a privacy policy?

We respect your privacy. Vice Merchants LLC, its credit clearing provider, and its warehouse and fulfillment provider will never share, sell, or rent your information to any other party. All your personal data is maintained securely according to industry standards. All charges will appear as VMLLC Sales on all of your billing statements.

Do you have an email list?

Yes. Please join our email list to receive notice of sales, specials, and new merchandise. We respect your privacy and will never sell or rent your email address to any third parties. If you would like to be removed from our email list, please contact us at info@vicemerchants.com and we will promptly remove your name from our email list.

Is your online store secure?

Yes. You can shop with confidence. Orders are protected through SSL technology and we process your credit and debit cards with Authorize.net, the industry leader.

Is there sales tax when I purchase online?

New Jersey sales tax will be charged to all customers who are shipping to a New Jersey address. Customers shipping to an address in states other than New Jersey will not be charged sales tax.

What forms of payment do you accept?

Vicemerchants.com accepts American Express, Visa, Master Card, and Discover credit cards for online purchases.

What forms of shipping are available?

We offer various shipping options from FedEx, UPS, and USPS.

Do you have a minimum order policy?

There is no minimum order size on Vicemerchants.com.

Do you have retail stores?

Yes, here are our available retailers.

Do you have a catalogue?

Vice Merchants’ Look Book 2012

I am a store owner. How can I offer Vice Merchants’ products?

We are happy to have new retail outlets. Please contact us at sales@vicemerchants.com and we will get back to you as soon as we can.

What are the care instructions for your sheet sets?

Wash with like colors. Do not bleach. Tumble dry with low heat. Remove promptly from dryer.

Where are vice merchants’ products made?

We produce our sheet sets and bandanas at quality mills in India, China, and Spain.

What type of fabric do you use in your sheets and bandanas?

Our fabric is made from carded, combed, long-staple, 100% cotton.

Are your sheets hypo-allergenic?

Our sheets are woven at quality mills from 100% cotton and printed with industry accepted dyes and pigments. Our sheets meet international standards for dermatological approval, but do not qualify as hypo-allergenic.

My new sheets have a strong scent. What should I do?

Some people find the chemical scent of dye processing to be unpleasant. We recommend that you wash your new sheets with laundry detergent and softener.

Are your sheets pre-shrunk?

Yes, our sheets are pre-shrunk. As is the case with most cotton goods, our sheets will shrink about 3% more over the life of the product. Dry sheets on low heat and remove them from the dryer promptly to avoid excessive shrinkage.

Do you have any additional policies?

Additional policies are available on Disclaimer & Policies.
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